Guidance & Support

If you've just lost someone, this page is for you. You don't need to read everything at once. You don't need to get it all right immediately. What you do need is a clear sense of what matters now, what can wait, and who can help. This guide covers the practical steps that UK families face in the first 48 hours after a death — written plainly, without jargon, in the order that things typically need to happen. Step 1 — Get Medical Confirmation of Death Before anything else can

One of the most common and most stressful worries after a death is money: what happens to their bank account, whether it’s frozen, how bills and the funeral get paid, and when you can access their savings. This guide explains clearly what happens to a deceased person’s accounts in the UK, what you can access straight away, and when you’ll need probate. The rules are more helpful than many people fear. What happens to a sole account? When someone dies, their personal (sole) ba

Once you’ve navigated the first 48 hours after a death, a longer list of practical tasks begins — and it can feel relentless, arriving just when your energy is lowest. This checklist is here to make the following weeks manageable. It picks up where our guide to the first 48 hours leaves off, walking you through everything that typically needs doing in the days and weeks that follow, in a sensible order. Nothing here has to be done all at once. Take it at your own pace, and ti

Losing a parent is one of the hardest experiences any of us face — and it often comes with a long list of practical things landing on you at the very moment you feel least able to deal with them. As an adult child, you’re frequently the one who has to carry these tasks out, often for the first time. This guide walks you through what to do, calmly and in order, so you can take it one step at a time. There’s no need to do everything at once, and you don’t have to do any of it a