Frequently Asked Questions About First48hrs

Yes. Our personalised guidance — the triage form and the guide you receive — is completely free, with no catch and no card required. We believe that in the first hours after a loss, practical help should be available to everyone. Some optional extras, like our detailed guide packs and our concierge service, are paid, but you never have to buy anything to be helped.

When you choose to use a service we suggest — such as a solicitor, insurer, or house clearance firm — we may receive a referral fee from that provider, at no extra cost to you. We also offer optional paid guide packs and a personal concierge service for families who want more support. That's it. Our free guidance is genuinely free, and we only ever suggest help we believe is right for your situation — never based on who pays us most.

No. First48hrs provides practical information, guidance, and signposting — not regulated legal or financial advice. We help you understand the process and what to do next, and where specialist advice is needed, we connect you with qualified, regulated professionals such as solicitors and financial advisers. Always take professional advice on legal or financial decisions specific to your circumstances.

Yes. We take your privacy seriously, especially at such a sensitive time. We only ask for the information needed to personalise your guidance, we never sell your personal data, and we handle it in line with UK data protection law. You can read exactly how we use and protect your information in our Privacy Policy.

You'll receive a personalised guide by email, tailored to your situation, walking you through your first 48 hours step by step. There's no obligation to do anything further. If it would help, we can also point you toward trusted services and support — but only if and when you want them. You're always in control.

First48hrs is a UK company (First48hrs Limited, registered in England and Wales) created to help bereaved families through the practical maze that follows a death — clearly, calmly, and without pressure. It was built on a simple principle: help people first, and help them well.

We choose our partners carefully and only suggest services we believe will treat your family with the care they deserve. Our aim is always to point you toward genuinely helpful, reputable providers. If you ever have a poor experience with anyone we've suggested, please tell us — we take that seriously, and it affects who we continue to work with.

Not at all. Every suggestion is an offer, never an obligation. You're completely free to use your own solicitor, funeral director, insurer, or any other provider you prefer. We simply make it easier by offering trusted options if you'd rather not search alone.